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Community Guides

Tips, tricks and guides to get the most out of the Karbon community platform

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35 Replies

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Dorothy

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List of Community 'how - to' guides

This community platform is fairly straightforward but we love being helpful and have pulled together some basic guides to give a quick over...

22 Discussions

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Erin JamisonKarbon Team

published in Community Guides

Getting started in Karbon CommunityTutorial

Welcome to the Karbon Community: a virtual forum for you to connect, share knowledge, ask questions, and learn from Karbon users all around the world. Here are a few quick tips for getting started: Complete your profile information Everybody likes to know who they are speaking to. By adding more information to your profile, you are more likely to receive better and quicker replies from other users. Try adding things such as: A profile picture (you can add a picture of you or what you like) A signature (a sentence which will be displayed at the bottom of all of your posts) The country and the city that you are from Introduce yourself We’re excited to get to know you! Introduce yourself here and see who else is a member of this community. Your participation counts The success of this Community relies on activity from members like yourself. The conversations we have here set the tone for everyone. Help us influence the future of this community by choosing to engage in di

8630

2 years ago

Amelia FreemanKarbon Team

published in Community Guides

How to submit your Karbon feature idea

Welcome to the Feature Idea section within the Karbon Community! This is where you can suggest new ideas that will help make Karbon even better. We’re excited you’re here, and encourage you to share your ideas.To share your idea/s with us, simply click ‘submit an idea’ and follow the prompts.To ensure all Community members can enjoy sharing and engaging in potential feature ideas, we have some guidelines for everyone to follow. Search firstIt’s possible your idea has already been submitted, so to avoid any double ups, please search existing ideas first. You can then contribute directly to the existing conversation. Voting and choosing feature ideas to develop nextWe value all feature ideas submitted by our Community, and we read each and every request. But in addition to customer feedback, there are many factors that influence which features we implement. If an idea has a high number of votes, this doesn’t necessarily mean it will be added to the product roadmap. In the same way, if an

54910

1 month ago

Ian VacinKarbon Team

published in Community Guides

Launching 'Feature Ideas' on the Community

Since its launch last year, the Karbon Community has grown into a vibrant place for customers to share tips and tricks, ask questions, and learn from each another. And to make the Community even better, we have just launched Feature Ideas. This new section allows you to suggest, vote for, and track app improvements that will make Karbon better for everyone. It makes it easier for you and all customers to be heard, see each others ideas, and know what is coming next.We are looking forward to your input! Ian

3290

1 year ago

Albert BassBeginner

asked in Community Guides

creating a calendar

How to create a calendar for meeting and appointments from Karbon

7 months ago

DorothyKarbon Team

published in Community Guides

List of Community 'how - to' guides

This community platform is fairly straightforward but we love being helpful and have pulled together some basic guides to give a quick overview of the main features. How to Login into the Karbon Community How to edit your profile How to see your topics and activity How to subscribe for updates and notifications How to tag other community members How to quote other users Community GuidelinesIf you have any feedback, questions, or suggestions for new community content, we are eager to hear form you! And hope you’ll share here ... You can also private message @Dorothy, @Andi Ancheta or @evanrnhall on the community team. We’re here to help and make this great for everyone.

1233

9 months ago

Amelia FreemanKarbon Team

published in Community Guides

What do the idea statuses mean?

Each feature idea submitted in the Feature Ideas section will be categorized by the product team into an idea ‘status.’ See below for more information on what each idea status means. NewThis is the default status given to newly submitted feature ideas. Your idea may remain as ‘new’ for up to 14 days. Gathering InterestThe product team is providing Community members the opportunity to vote for and/ or add further information on this feature idea. Under ConsiderationThe product team is currently looking into the feature idea and gathering further information. In DesignThe product team is in the discovery phase and is designing a great solution to the feature idea. In DevelopmentThe engineering team is building the solution for the feature idea. Look out for it in Karbon soon. ReleasedThe solution for the feature idea has been built and released, and is ready for you to enjoy. Not on Immediate RoadmapAt this stage, we do not have plans to build this feature idea and it is not in our imme

1191

3 months ago

DorothyKarbon Team

published in Community Guides

DorothyKarbon Team

published in Community Guides

How to: Subscribe for updates and notifications

How to get email notifications on things you’re interested in or want to follow…..“Subscribing” to content on the community is the best way to keep up to date on topics and conversations. It’s easy to keep track of everything. Here are couple helpful hints. Subscribing to entire categories or forumsIf you find that there‘s a specific area of the community that is particularly interesting, you can subscribe to that entire sub-forum. Simply click on the ‘Subscribe’ button on the top right of the page. Once you’ve done this, you’ll be notified via email of each additional new discussion or article that has been added to this area of the community. Subscribing to questions and conversationsTo subscribe to a question or conversation thread simply scroll to the bottom of the author’s or original poster’s first post, and click on the star . Once you’ve done this, you’ll be notified via email each time that this thread has been updated with a new reply. Unsubscribing for fewer updates and

430

1 year ago

Erin JamisonKarbon Team

posted in Community Guides

How to: Edit your own post

If you made a mistake while writing your post, or if you simply want to add more information, then you can do this by following these steps: Please go to the post which you would like to change. Hover your mouse over the three dots on the right bottom corner, and click on "Edit": Note: When you are new to the community, the time in which you can edit a post is limited to 60 minutes. Users with a higher rank have no limit for editing their posts. Should there be private information in your post which you would like to see removed, please report the topic to a Moderator. This topic explains how to do that.

2 years ago

DorothyKarbon Team

published in Community Guides

How to: Login to the Community

Karbon Community uses single sign-on (SSO), which means you can login using the same credentials you use to access the Karbon app. Access the Community from KarbonAccess the Community directly from Karbon, either in the main left-hand menu, or from the Help & Feedback menu.Logging in from the CommunityYou can also log in from the Community itself. Click Login in the upper right and you’ll be taken to your Karbon login page to complete login. \

350

1 year ago

Hira UsmanBeginner

asked in Community Guides

Client Task - automatic emails/request

Hi there,I have client tasks set up in my workflows where an email requesting for information is set to go out during the month, but this automatic email seems to be having an issue lately, unsure of the reason. It has happened with a few of my clients, and I don’t know if they’re receiving the emails if I manually send them from the task either. Please advise.Thank you.

2 months ago

Charmie LuansingBeginner

asked in Community Guides

Setting up to-do date

Is it possible to set the to-do date for a repeating work item like “Every third week of the month”? Thanks!

1 year ago

Erin JamisonKarbon Team

posted in Community Guides

How to: Report inappropriate content

This is a shared community resource that benefits everyone. So please treat each discussion and interaction with respect and offer feedback always in a constructive manner. Discussions and posts created with the intention to create a strong negative or emotional reaction are prohibited. Let’s keep things positive! Cases in which topics or comments should be reported: Spam Advertisement Soliciting Harassment Private information (Email address, phone number, etc.) Any other content which is in conflict with our Rules & Regulations If you come across a topic or a comment that you think needs to be reported, please click on the three dots on the bottom right of a post, and click on "Flag". Our team will then review the content and take the necessary action. If you should be uncertain whether or not you should report a topic or a comment, then you can go ahead and report it. A Moderator will check your report as soon as possible and will decide further steps if necessary.

2 years ago

Gcobisa ZonoBeginner

asked in Community Guides

Work Items

Hi there, I trust you are well.Firstly, I am currrently experiencing a work view error, when I go on a client and I want to view the work not completed. It doesn’t show all my work, it will only show 1 or if more than 1 it will show minimal. This is new and would like assistance to be able to view my work items with no problems.Secondly when I view work items, the system is very slow to load work items and slightly glitches, with my colleagues they don’t experience this but I am. Kindly assist as this problem is not making the system user friendly for me at this stage.I would like this to be sorted as soon as possible.

6 months ago

DorothyKarbon Team

published in Community Guides

How to: See your topics and activity

In the top right section of the community, you’ll see your Profile button. Click on it, and you’ll see a dropdown that acts like a community inbox showing all of the following….. My ProfileThis section is where you can setup your profile and make changes to your settings. You can read more about that here. TopicsThis is where you’ll find all topics (questions, discussions, and articles) you have created. You’ll be able to sort/filter by ‘Most Answers’ or ‘Most Views’ but by default, you’ll find the topics at the top where there was recent activity. RepliesThis is where you’ll find all of your responses. SolvedThis is where you’ll find all of your responses that have been marked, ‘Best Answer’. (In case you want some bragging rights) SubscriptionsThis is where you’ll find all of your topics (questions, discussions, and articles) that you have subscribed to or marked as a ‘Favorite’. By default, all of the discussions that you’ve participated in are automatically listed under your subsc

100

1 year ago

Quratulain JavaidBeginner

asked in Community Guides

email deletion

Can we permanently delete an email in Karbon?

9 days ago

AliceBeginner

asked in Community Guides

stop the editing function on notes? Is this possible

Is there any way to turn off the edit feature - except for Admins, on the internal notes?

6 months ago

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