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895 Discussions
3,738 Replies

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895 Discussions

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Rob LileRising Star

asked in Ask a Peer

Date Format Issue

Hi there, I have an issue with date format which seems to have changed for me when I view works in karbon. For me the format is MMM DD YYYY but the same works on my colleagues Karbon shows as DD MMM YYYY.I can’t see where this setting can be changed or why it should be different for meCan anyone please point me?ThanksRob

1 year ago

Natriya AnekboonBeginner

asked in Ask a Peer

Date Format

Our dates seem to have automatically changed to be MM DD YYYY. Is there a way to change it back to DD MM YYYY? All our repeating items still have the DD MM placeholder but now when we try to create a new repeating item we can only select MM DD.

1 year ago

maxSr. Karbon Community Guide

posted in Ask a Peer

leeseinmtRising Star

asked in Ask a Peer

How to Create a Task and Add it to My Week

Its not unusual for me to have some micro task I need to look into this week, but it isn’t directly associated with a piece of work or an email that I can then have in My Week.I have created a To Do item assigned to myself with a for tomorrow, due end of week, but there’s no option to add it to My Week from that spot. I have to go to my To Dos, look for it, and THEn assign it to My Week.Anyone have a workaround that isn’t quite so labor intensive? Am I missing functionality somewhere?

1 year ago

blueprintbrianRising Star

asked in Ask a Peer

Tracking sales in Karbon

Did I see there was a webinar recently about tracking sales in Karbon? If so, anyone have the link?

1 year ago

Imbi FinlaysonRising Star

asked in Ask a Peer

Work in My Week when no tasks assigned

Hello.I’m trying to work out why work items are appearing in my My Week, when I have no involvement. I understand that when you re-assign all your tasks that you still remain on the ‘Work team’, but even if I remove myself from work team, the work still appears in my My Week.There are work items in my My Week that I have never had any tasks or emails assigned to me. The only way I can think I was involved as someone tagging me in a comment.Am I doing something wrong?

1 year ago

Chris HarveyBeginner

asked in Ask a Peer

Contact cards

It would be useful if on the other contacts involved it had their role next to their name as set up on the contact card as there could be three of the same name because they have a different role in the company etc

1 year ago

Aaron GilmoreBeginner

asked in Ask a Peer

Holiday time recording

Can i ask what do other practices do in terms of recording holidays on your timesheets, is it billable or unbillable. I am trying to work at getting a more accurate utilization value.

1 year ago

MariaVRising Star

asked in Ask a Peer

Handling of internal team work

The team is required to maintain their continuing education, for example QBO certifications. I feel like there needs to be a piece of work for each team member for their certification, but who is the client for that piece of work. If I create an internal client that the team has access to and can create work under, then all team members will have access to the emails/work for each other and their certifications. I’m not sure how I feel about that. There may also be other work that needs to be tracked that would go under that internal client.Does anyone have any ideas or can share how they are handling this?

1 year ago

Maya PallottaBeginner

asked in Ask a Peer

Merge work items

Two work items were created for the same thing however, I don’t want to delete either of them. Is it possible to merge work items together?

1 year ago

Jeremy WellsRising Star

asked in Ask a Peer

Email window size

I know there’s probably a ton of HTML weirdness going on under the hood that I won’t even pretend to know about, but the size of the window when reading an email in Triage seems inconsistent and unpredictable, especially with emails that have large images.The window will expand to accommodate the entire image, then shrink back down to the height of maybe 8–10 text lines, which feels cramped.Other emails, usually newsletters with many paragraphs of text, will expand to scroll several pages and never shrink back down. I have to scroll all the way back up to reach the controls to clear or otherwise manage the email.As far as I can tell, there’s no way to expand or contract the window or predict when one email window will expand or contract. This can make managing Triage, especially from non-contacts, a bit of an unwelcome adventure.

1 year ago

Jacob OberlanderRising Star

asked in Ask a Peer

Karbon make every time entry by default as billable - Need a fix

We’re trying to get a handle on our non-billable time, and we notice that Karbon counts 100% of the time as billable. After taking a closer look, we found that the timer has by default a task type of “none” which is billable - this is where the problem lies. There is no place where we can set up Karbon to memorize the last used option, so the timer will always jump back to “none”=billable. Is anyone using Karbon time to track billable time? If you do, how do you resolve this issue? It’s too big of a burden to ask the staff to choose every time the task manually.

1 year ago

Chris VialBeginner

asked in Ask a Peer

Work

I am currently having issues in viewing completed work for clients, Karbon just spinning its wheels, is anyone else having this problem

1 year ago

Aaron GilmoreBeginner

asked in Ask a Peer

Company Authentication Code

Is it possible to add an additional box in the contqct details to sav ethe company authentication code ?

1 year ago

Imbi FinlaysonRising Star

asked in Ask a Peer

Undo automators

We are having an issue with clients who are ticking off items on their checklist and then unticking them. The issue is the ticking off initially sets our automators to mark the work item as ready to start and the next internal task as ready to start.When client unticks the box the work still sits on Ready to Start instead of the status reverting back.I am having to check all our work at Ready to Start to see if the clients have done this (we have had 4 clients do this today upon sending of the checklists for their Activity Statement work.Not sure if anyone else has this issue with clients?

1 year ago

Matthew ReifBeginner

asked in Ask a Peer

Document Management

Considering changing from Canopy. How does the document management work with client portal? Is this worth changing to from Canopy? I am only on the trial version and the one thing I do not like is that there is no folder options to sort files. I want to make sure if I make the investment its worth it. Has anyone else changed from canopy?

1 year ago

Ramakrishna RayabarapuBeginner

asked in Ask a Peer

task

task can be exist part of it will what happens

1 year ago

LusamaiBeginner

posted in Ask a Peer

Taking care of an organization

Has anyone come up with a standard way to dictate when John & Jane Doe organizations are created? We have a few clients that are divorced (but where we’d still want to keep that information and former spouse ready and available) and others that alternate between MFJ and MFS yearly depending on tax savings. Any tips? Thanks!!!!!Best RegardsJessica Layson

1 year ago

Kim ClemmerCommunity Champion

asked in Ask a Peer

Workaround for recurring semi-monthly/monthly payroll jobs

For semi-monthly and monthly payroll jobs that are due X number of days before the end of the month (depending on how they are processed, ie: Gusto, ADP) how are you working with Karbon’s limited settings to have accurate due dates so that Payrolls are not missed?Since the end of the month fluctuates (28/29/30/31) and the payrolls are due X number of days before the end of the month + avoiding weekends, there is not an accurate way to set up these types of Payroll jobs in Karbon so that the due dates are an accurate reflection of when the Payroll actually needs to be processed. This is causing us to occasionally miss payrolls, especially when our team has to fill in for other team members who are out and when they are not familiar with when the clients payroll needs to be run.What are your workarounds for recurring jobs that are due at/near the end of the month, but aren’t always due on the same day of the month? Aside from setting up each Payroll job individually (non-recurring) or ad

1 year ago

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