Replies posted by Erin Jamison

7 Replies

mikedoan
Rising Star
mikedoanRising Star
asked in Ask a Peer

Email Insights and Volume of Emails in Triage

Hi @Daniel McGuren Thanks for the follow up questions! I’ve reached out to our Product team to get some more insight.  Because internal comments aren't emails, they won’t be included whereas the low priority section is included. If low priority messages haven’t been replied to, it will not be included in the response time calculation.This applies to everything - if you don't reply, you didn't respond and it's not included.Hope this helps! 

11
SamG
Sr. Karbon Community Guide
3 months ago
max
Sr. Karbon Community Guide
maxSr. Karbon Community Guide
asked in Ask a Peer

Trouble with support

Hi @max I’m very sorry to hear that your experience with our support team has not been a positive one, you definitely shouldn’t not wait for a simple follow up. I will be reaching out to our support team to advise and retrain them on how to better serve our customers. 

6
max
Sr. Karbon Community Guide
2 years ago
max
Sr. Karbon Community Guide
maxSr. Karbon Community Guide
asked in Ask a Peer

Error when downloading all documents

Ahh that would be a great addition! Having checkboxes or something alike then download all selected. I’ll add a feature request to our product team as well! 

3
Erin Jamison
Karbon Team
3 years ago
max
Sr. Karbon Community Guide
maxSr. Karbon Community Guide
asked in Ask a Peer

Error when downloading all documents

Hey @max I’m sorry you got this page, it usually happens when you have too much good stuff to download at once. I would suggest reaching out directly to either support@karbonhq.com or shoot me an email directly at erin@karbonhq.com so we can get that resolved for you quickly.

3
Erin Jamison
Karbon Team
3 years ago
Erin Jamison
Karbon Team
Erin JamisonKarbon Team
posted in Share Tips & Best Practices

Work-around: Email templates

Hi @AHJohn @max @cathy.imes sorry about the wait!! Here is a recording of setting it up;  I hope this helps, let me know if you have any questions or thoughts :)

8
Stupefly
Rising Star
1 year ago
mikedoan
Rising Star
mikedoanRising Star
asked in Ask a Peer

Email Insights and Volume of Emails in Triage

Hey @mikedoan thanks for your question! I’ve reached out to one of engineers for assistance on this question and it looks like you’ve helped us find a bug - Thank you!! They’ve identified the bug to be related to low priority, we expect there to be a fix in the next release! 

11
SamG
Sr. Karbon Community Guide
3 months ago
Y
Beginner
yanqiBeginner
asked in Ask a Peer

Can not log in karbon account

Hi @yanqi, Thanks for sending this through. For instances where you can’t login for a quick response, I would suggest reaching out to our Support Team (you can reach out via email support@karbonhq.com ) as the Community will not have as frequent monitoring from the team. I’m glad you were able to get back into your account however! But please reach out if you run into any further issues or if you have any questions :) 

2
max
Sr. Karbon Community Guide
2 years ago

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