Hi @yanqi, Thanks for sending this through. For instances where you can’t login for a quick response, I would suggest reaching out to our Support Team (you can reach out via email support@karbonhq.com ) as the Community will not have as frequent monitoring from the team. I’m glad you were able to get back into your account however! But please reach out if you run into any further issues or if you have any questions :) 

Hi Yaniqi! If Erin answered your question, can you mark her response as the correct answer?