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Error when downloading all documents

  • 27 January 2021
  • 3 replies
  • 38 views

Userlevel 7
Badge +19
  • Sr. Karbon Community Guide
  • 607 replies

Has anyone experienced an error when downloading all documents from a work item? I’m getting this error:

My client uploaded a TON of documents and now it seems my only option is to download them one-by-one.

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Best answer by Erin Jamison 2 February 2021, 23:42

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3 replies

Userlevel 4
Badge +4

Hey @max I’m sorry you got this page, it usually happens when you have too much good stuff to download at once. I would suggest reaching out directly to either support@karbonhq.com or shoot me an email directly at erin@karbonhq.com so we can get that resolved for you quickly.

Userlevel 7
Badge +19

I went through support chat and they sent me a G-Drive folder. It’s a pain because the client is continuing to send documents in and I have to download each one. It would be awesome to be able to choose which documents to download instead of an all-or-nothing option where the all option has a size limitation. I’ll put through the suggestion process.

Userlevel 4
Badge +4

Ahh that would be a great addition! Having checkboxes or something alike then download all selected. I’ll add a feature request to our product team as well! :grinning:

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