Shared Mailboxes in Karbon

  • 11 May 2022
  • 1 reply

Has anyone implemented shared mailboxes in Karbon, even in a partial way?

I know this is likely to be a new feature in a future release of Karbon but shared mailboxes are such an important part of our business processes that I really need to try and do something to include communications to and from shared mailboxes in our Karbon workflows now.

So, for example I have created a Karbon account for one of our shared mailboxes, but when it is specified as the email address in the “From: Other Colleague” section of the sending settings of the client task the email appears to come from the assignee not the shared mailbox. 

1 reply

Userlevel 7
Badge +14

Hi @Ian Jack, check out this thread:

Email Aliases and client logins for bookkeeping | Karbon Community (

I will check on my side, but I think I was able to have Karbon set the default send from email address to the shared mailbox for my admin staff. I’ll do a little more digging and let you know.