Topics started by Victoria Heath

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V
Beginner
Victoria HeathBeginner
asked in Share Tips & Best Practices

Checklist communication with client after it closes

Is there any way to stop the client task list Karbon portal from closing until the whole work item is complete?We often have a long turnaround time for the work we do, so the client task list is completed and we might get to the work itself 2 months later.We have found when we have asked questions or requested further information on a particular item as comments within the checklist, and the client gets a notification, but the checklist is closed.Other than sending the whole checklist again, is there a way to stop the checklist from closing until the whole work item is marked as complete?thanks!

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Gary Wood
Rising Star
2 years ago

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