Is there any way to stop the client task list Karbon portal from closing until the whole work item is complete?
We often have a long turnaround time for the work we do, so the client task list is completed and we might get to the work itself 2 months later.
We have found when we have asked questions or requested further information on a particular item as comments within the checklist, and the client gets a notification, but the checklist is closed.
Other than sending the whole checklist again, is there a way to stop the checklist from closing until the whole work item is marked as complete?
thanks!