Topics started by Anzelle Strydom

2 Discussions

Anzelle Strydom
Beginner
Anzelle StrydomBeginner
asked in Ask a Peer

Shared Triage

Hi all! I have two questions:Would emails from the shared triage inboxes have an effect on the total number of emails in your triage? Example: if I only have 1 email in my personal triage, but 30 in a shared triage, would my total number of emails (top left “All - number”) indicate 31? Or would only the number of emails in my personal triage be displayed? Would the emails in shared triage have an effect on our insights like average response time?

4
SamG
Sr. Karbon Community Guide
2 days ago
Anzelle Strydom
Beginner
Anzelle StrydomBeginner
asked in Ask a Peer

Private and Public Contact Creation

Hi everyone! Is there any way to add the same contact email address with separate privacy levels in Karbon? For example, anzelle@query.com (private) and anzelle@query.com (public) ? 

1
SamG
Sr. Karbon Community Guide
5 months ago

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