Topics started by Matt Byrne

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Matt ByrneRising Star
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Jobs for each question or service

Hi allIncluded within our services is a support option for clients to ask quick questions. I am trying to decide whether it is better practice to create a single ‘Support’ job for each client where all emails and time get allocated for the year or whether it’s better to have a separate job created for each email all allocated to the Support service type. Option 1 pros: has a single budget we can track progress against, all queries can be seen under a single job.Option 2 pros: better tracking of each question via the job, can allocate a budget for each query to keep staff on track.  My main concern with option 1 is not having sufficient tracking on each query but I suppose this could be resolved via email insignts. Main concern with option 2 is not being able to properly track the time against the budget for the year. E.g. if we charge a client $1,500/year I want to know how we’re going against that. Any feedback welcome. CheersMatt 

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Victoria Peters
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4 months ago

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