Replies posted by BrooksW

76 Replies

Loraine Tumpalan
Beginner
Loraine TumpalanBeginner
asked in Ask a Peer

Average Email Response Time

I have asked this same question in the past to Karbon, and here is what I now know:It only factors emails that you respond to.  If you never respond to it, it doesn’t count in the average. If you receive an email on Friday, and respond on Monday, it counts Saturday and Sunday.  Same for holidays. If you respond to a bunch of emails in 24 hours, but don’t respond to one or two for a month, that can move the average quite a bit.I see how the above can move the average, but sometimes the average in Insights still doesn’t seem to make sense given what i know about the user’s email habits.

5
drich208
Superstar
27 days ago

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