Not receiving emails on time

  • 12 December 2023
  • 7 replies
  • 52 views
Gordon Tian
Rank

I’m writing in frustration that Karbon seems to be very slow in receiving emails. We use gmail and there’s usually a 20-30min delay from when we see the emails in gmail and when it shows up in Karbon. The main reason we use Karbon is for the triage function. So this kind of delay is very poor. Does anyone else have similar issues? 

7 replies

Kim Clemmer
Rank
Userlevel 6
Badge +9

@Gordon Tian welcome! Yes, we have been having this issue consistently as well. Generally a 20-45 minute delay across our team members. I have reached out to Karbon support to look into this for us.

Gordon Tian
Rank

Thanks Kim. I have reached to them a couple of times yesteday. They told me they’re looking into it and I haven’t got any news yet. 

SamG
Rank
Userlevel 7
Badge +15

Hi @Gordon Tian,

We have this occasionally (maybe every 2 or 3 months), but it’s usually resolved in in a few hours, once we reach out to Karbon.

We are on Outlook, I’m not sure if that’s an easier/less problematic fix for Karbon, but sucks that it’s worse for Gmail if that’s the case!

BrooksW
Rank
Userlevel 5
Badge +6

We are having an issue with outgoing emails as well across multiple team members (using Office 365), so it might be a general issue they are working on.

SamG
Rank
Userlevel 7
Badge +15

We weren’t having the issue 5 hours ago (when the banner was added to Karbon), now it appears I am 😅

Chester
Rank

I’m having the same issue with Karbon & Gmail. The last few days it takes Karbon 15-20 minutes to retrieve my email - bummer! 

Kim Clemmer
Rank
Userlevel 6
Badge +9

This was resolved for us earlier today @Chester, but we appear to be having the same issue again this afternoon. I’m going to reach out to support again.

Reply


Badge winners

Show all badges
Terms & ConditionsCookie settings