Has anyone else been booted out of Karbon (unresponsive) and when try to log back in get the white screen of nothingness?Waiting for Chat Support to get back to me currently.

Karbon Status? | Karbon Community

Raul
Beginner
2 replies
3 months ago
7 February 2024

I am unable to login via web browser. I get to the login page, then it ask which microsoft account to use, then no response.
Iphone app seems to be working ok.

Back online.

M

I’m back too!

Yep, we’re online again too

Userlevel 2

I’m back up as of a minute ago!

Raul
Beginner
2 replies
3 months ago
7 February 2024

I am unable to login via web browser. I get to the login page, then it ask which microsoft account to use, then no response.
Iphone app seems to be working ok.

E

Our team is back up here.

Userlevel 1

Yep - still down here. Have been for close to an hour now.

Userlevel 2

Also down, never ending sign-in loop where I authenticate with M365 and then just get routed back to the sign in screen again.

E

I’ve received a response back from karbon support. She said they’re aware of this issue and they’ve escalated this to their engineers. They’ll contact us later when they have an update. Wanted to share this with who have not been able to speak to someone yet!

Thank you Jade. I kind of held off on going to Support. Didn't think flooding them would help much.

Our whole team is down too

Got the same response as Jade “ Thank you for reaching out to Karbon Support. We're very sorry for the issues you're experiencing, we have escalated this to our engineering team and they are looking into this urgently.
I will reach back out with an update as soon as I hear back from them“

I’ve received a response back from karbon support. She said they’re aware of this issue and they’ve escalated this to their engineers. They’ll contact us later when they have an update. Wanted to share this with who have not been able to speak to someone yet!

M