I hope your Monday is off to a smoother start than mine! Since integrating Karbon into our workflow processes, we've encountered a question regarding templates/checklists that I'd like to discuss with the community.
Specifically, we've noticed that every time a client responds to a checklist item, we receive a separate email notification. While this ensures we promptly address client updates, it can sometimes feel overwhelming, especially on busy mornings like today.
For instance, last Friday, I sent out several Client checklists. When I opened my Triage this morning, I was immediately overwhelmed by numerous comments across multiple checklists.
We're wondering if there's a way to consolidate these client responses into a single email, rather than receiving multiple emails for each individual response. This would significantly streamline our communication process, reduce clutter in our Triage, and help us maintain organization. Currently, I am in the process of sifting through all the emails so they do not show as unread in my inbox. I never imagined this would lead to any issues, until this morning.
If anyone in the community has faced a similar challenge or discovered a solution, we would greatly appreciate your insights and recommendations.
Thank you all in advance for your assistance.
Best answer by naomi_paulson
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