While I await a response from Karbon support wondering if anyone has experienced this…
I printed a Client Request Summary to add to my workpapers. In the printed summary there are comments and documents provided by the client which DO NOT APPEAR within the actual client request in Karbon. As in the comments and documents provided are not there.
Hoping this is an easy solve and more importantly an isolated incident. However I have had clients swear they uploaded documents and I never found them. Wondering if this issue has happened before.
The waiting right now on a support response is excruciating