Replies posted by Luke Streeter

2 Replies

Tasha Harding
Beginner
Tasha HardingBeginner
asked in Ask a Peer

Spam Emails not in Outlook

Hey @Tasha Harding  / @max What was the resolution to this? I currently have this issue with very spammy emails, which never appear in my Outlook - I assume some MS365 filters, but they show up in Karbon. Karbon support then looked at what folders I had syncing for Triage (I didn’t know this was even a thing, because it’s only ever been my inbox that shows in Triage, anything I route by a rule disappears from Triage - which I want...), and this hasn’t fixed the issue. In addition, they said all my folders were due to sync to Triage based on current settings, which isn’t the case either.

8
max
Sr. Karbon Community Guide
18 days ago
S
Karbon Team
Simon HiltonKarbon Team
asked in Karbon AI

What should we build next with KarbonAI

Something that comes to mind are Client Requests… For example, client replies to a Client Request email, attaching a file I’ve requested, but doesn’t mark the task as complete. Client receives a reminder or two and then complains they’ve already sent it (albeit not followed instructions). Maybe AI could recognise client has sent something in relation to the Client Request, pause/snooze reminders and advise me of this (via a notifcation in Triage “I’ve snoozed reminders on this checklist as the client may have sent you the files and not marked it as complete” - AI) A thought from an experience today 🙂  I totally agree with this point, I would however add that this does not need AI IMO as a starting point - if a request has had any interaction, then the auto reminder should not go as it needs a decision to be made - maybe the comment is waiting on us etc. so chasing wouldn’t be ideal. AI can take it a step further - as if the comment is “Excellent, all approved” then AI could send a me

27
SamG
Sr. Karbon Community Guide
2 months ago

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