Replies posted by Stephanie

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Stephanie
Beginner
StephanieBeginner
asked in Ask a Peer

Ticketing System?

Thank you for these replies! By "everyone," I meant external clients. We are pretty good about using Comments internally to discuss amongst ourselves. I am going out of town today for the weekend and worry about someone emailing me directly with something important and no one seeing it until Sunday. I have a vacation responder on, asking them to contact one of my team members if it's something urgent that can't wait, but you never know!I also worry about requests that are not built into work (or client requests) being lost in the shuffle. As an example, if I send a client a request for something and assume they will get back to me, but realize a week later I haven't heard back. I guess now that I am describing it, I should probably just create a work item for this request so I'll see it's Waiting for Client? Maybe that is the issue... We generally only set up Work for recurring tasks, not one-offs. Open to ideas/suggestions! 

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Danielle Clark
Rising Star
1 year ago

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