Work item with time entries not showing in unbilled with other work items

Hi @Hailey Wilbur, I can think of a few reasons this might happen:

• The work item was set to a different bill-to.
• The billable time was removed from billing for some reason.
• The people putting in the time used non-billable time codes.

Let me know if you’d like me to provide more detailed troubleshooting for any of these situations.

You’re saying the time entries on the work item are showing as unbilled? But the time entries are not showing up in the unbilled screen in the billing system, correct?

Does the work below to a client group? Client groups are not billable, but they can be set to a different bill-to such as a person or organization contact.

@Dave George is this something you’d prefer support take a look at?

Is there a chance the work item has been “removed from billing” at some stage in the past? In which case, clicking the blue filters button on the top right of the unbilled page and toggling on show removed items, should bring it back 🙂

I did open the “removed from billing” and the work is still not there for several clients.  I did not delete the work from billing. It hasn’t showed up at all.