Null emails

  • 28 January 2022
  • 2 replies

We ran into an issue with a client task on year 2 of a repeat workflow.  The client email was sent out last year and we see it in the comment history from last year.  This year, some but not all of the emails did not go out because the client contact email was missing.  I’m trying to understand how the contact email can be dropped from one year to the next.  I can understand human error but this was more then just a few.

2 replies

Userlevel 7
Badge +19

Hi @Christopher T Raines,

I have not seen that happen at all other than when we added work using the API (the result was intentional and expected).

Did you have any work added by the API or through the data services team? That’s the only thing I can think of that could have caused it.

No we don’t use any API.  i have support looking at this too.