No Office 365 signature found to import.

I have a signature in my Outlook, and my O365 account is connected to my Karbon but when I click “Import Office 365 Signature” I get the error message: “No Office 365 signature found to import.” 

Why is this happening? 

3 replies

Userlevel 6
Badge +11

@Lauren Scott this sounds like a bug 🪲- have you reached out to support?

Userlevel 7
Badge +19

I wonder if your signature also shows up in the signature editor when you log in to

Userlevel 3
Badge +4

Hi. This happened at my firm. Support gave me one work around that worked for two employees, but nothing would fix it for the rest. Support simply said to email them the signature and they would make it for all the employees and they did!