We currently use Liscio - we do not email with clients as it presents security issues, obviously.  The entire issue seems to be that a client must be allowed to initiate a private, detailed, important message to our team - 24/7.  Karbon does not provide this; constantly linking messages from Liscio to Karbon prove to be highly inefficient.

Has anyone found a suitable workaround for any messaging issue, to allow clients to communicate in real time, so that it gets to our Triage efficiently?