Is there anyway to disconnect the sync between Outlook and Karbon? Or possible only syncing one (or selected) folders from outlook to flow into Karbon? only 10% of my emails need to be saved to client work and I don’t like seeing all the rest in Karbon.
Hi
Actually, what you can do is click on the three dots at the top right of the message in Triage. Then select Low Priority and it won’t appear in your Triage feed. You’ll have to do it for the ones you don’t want but over time it will pretty much solve your problem
Thanks
Hi
It shouldn't change your experience to have those emails in Karbon 🙂
If they're emails you don't need at all, unsubscribe or delete them from your Gmail and they should disappear from Karbon I think (only Archived emails stay).
If they're emails you need to run your firm but don't relate to Karbon, they can live in Karbon. They won't get in the way of client emails because those emails will be tagged to Client Contacts or Work timelines.
The idea of Karbon is to manage your inbox in Karbon rather than managing it once in your email provider and once in Karbon (double handling).
Where do you see them that you don't like? Triage?
Anna - I have a call with Karbon Monday so I will ask them during my session and let you know what they say, if that helps
Just spoke to our rep at Karbon. You can disconnect your email from Karbon but you need to speak with Customer Support to do that.
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