Question

Deleted thread in Timeline

  • 9 September 2022
  • 2 replies
  • 44 views

Hi,

How can I retrieve a deleted thread in Timeline?


2 replies

Userlevel 6
Badge +9

Hi @Christy Diebolt you would want to find the email using the search function and re-tag it to the timeline. There is an “Add to Timeline” button in the top banner of the email and the right-hand panel of the email as well. Does that answer your question?

Userlevel 6
Badge +10

@Christy Diebolt If the thread was related to a note or possibly a work item, @Kim Clemmer suggestions would work for those as well - you just have to fine them and retag.  If any of those items were deleted, you will need to contact your CSM to see if they can restore the deleted note or work item.

Hope this helps!

Kylene

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