Greetings, before I contact support I would like to know if anyone else has had this issue pop up recently.
- Sent client request and the timeline shows the email being sent to the client,
- Client contacts me and indicates the link does not work and cannot reset so I look at the client request task,
- Client Request task identified it as Not Sent and it is not marked completed,
- Timeline still shows it as sent with no further timelines actions
Then this morning, I scheduled a Client Request (Different Client) for delivery Today. I went and did some other work and went back to the client and noticed the Client Request now said Not Sent rather than Sending to Client Today. I had to go back into the Client Request and complete the send to today again, including the Reminders which now had reverted to the Default gentle rather than the Custom I have setup.