This would be great. There are times when you would want 2 dates. 1 as the ‘completed’ date and the 2nd as the ‘marked as completed’ date to keep an audit trail.
Great question @Jenelle EBA. Haven’t heard if this feature is on the roadmap for Karbon team. No way, that I know of, to adjust the close date. Accurate completion dates are understandably important when measuring performance and efficiency of work items.
Karbon has caused me to put a greater focus on completing work items regularly. Once the ‘file close’ task hits my to-do list, I try to complete them in short time. This helps ensure the date of close for the work measure fairly accurate.
In some cases, our team now closes work items when the substance of work is complete, which may be for all tasks are actually done. We setup a separate note to track a remaining, lingering task item. For example, a tax return may be significantly complete, but the customer is taking longer than expected to pick up their paper records. We close the work and then create a note to track the return of records. the note item allows us to set to-do and due dates and assign to team member, if necessary.
Hope this helps some.