Idea: Clickable phone numbers on contact cards

  • 10 April 2021
  • 1 reply
  • 26 views

Userlevel 7
Badge +19
  • Sr. Karbon Community Guide
  • 1114 replies

We use softphones for our phone system and I would love to have all the phone number fields clickable using ‘tel:’ so that we don’t need to copy/paste or manually type into our soft phone.

I have tested and proven this works for notes, but the phone fields in Karbon are not formatted to be clickable.

Instructions:

We use Karbon to keep track of client calls and our admin staff will open a note and attach it to the appropriate work item when taking massages for other staff.

One thing I discovered, is that you can enter a phone number as a link using ‘tel:15555555555’ and it will trigger the browser to look for a softphone.

Since we use a softphone application for our business phone system, anyone placing a call back to the client simply clicks the link and the browser places the call.

Screenshots:

Click here or press ‘ctrl + k’
Paste in your phone number preceded by ‘tel:’
You now have a clickable link to place phone calls

 


1 reply

Userlevel 1

Hi Max, 
Awesome - thanks so much. I’m in Sydney Australia and you are in the USA - but seems that we are wanting to do a lot of the same things.
I just got on here but will be posting when I get the chance.

 

Scott Kay

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