We recently added a new work flow status of “Info Received”. We had a lot of clients in the “Waiting for Client” status and noticed that sometimes the information had been received, but the work owner was never notified or they missed the tag. When we receive information from a client that allows the work to continue (especially with tax returns), we change the status to “Info Received”. This allows everyone to see that the item is ready for the next step and we can clearly see it in our work views.
I was wondering, what work flow statuses do you have that have been helpful?