Question

Comments - screenshots


Some of my team can not paste screenshots into the comments section.  Is there a setting in/out of Karbon that would prevent this?


3 replies

Userlevel 7
Badge +19

Hi @Michelle Turner, welcome to the Karbon Community!

I apologize that you have not gotten a response yet.

@leigh would this be something for your team to handle directly?

In the mean time, Michelle, will you give me a little more information?

  • What operating system?
  • What browser?
  • What screenshot tool?
  • How are they pasting? Keyboard shortcut, mouse clicks, etc.
Userlevel 3
Badge +1

@Michelle Turner @max 

Hi Michelle, 

Welcome!  We will have on of our AU Support managers reach out to you today to troubleshoot further with you!  Talk to you soon!

Leigh

Userlevel 1

Is there any update on this?

 

I’m having trouble on my end too, with some of the team being able to post screenshots against comments that show up as an attachment only, and some can post screenshots that show up with the screenshot preview?

 

Thanks! 

 

 

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