changing email subject line

  • 17 May 2022
  • 1 reply

Can you change an email subject line in an email that is responded to in triage? Example client sends email with no subject. When I reply I want to add a proper subject line. Can I change the email subject line?



Best answer by jens 17 May 2022, 00:10

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@Lisa Raiche Welcome to Karbon!

Currently, you cannot edit the subject line when you reply to an email. However, you can change the email subject line when you forward it. So you could forward the thread to the same recipients and then edit the subject line.