changing email subject line

  • 17 May 2022
  • 3 replies

Can you change an email subject line in an email that is responded to in triage? Example client sends email with no subject. When I reply I want to add a proper subject line. Can I change the email subject line?



Best answer by jens 17 May 2022, 00:10

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Userlevel 5
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@Lisa Raiche Welcome to Karbon!

Currently, you cannot edit the subject line when you reply to an email. However, you can change the email subject line when you forward it. So you could forward the thread to the same recipients and then edit the subject line. 

I know this is an old thread, but I wanted to give a “me too” to it. I really miss the edit subject line in Gmail. I used it all the time when an email thread’s subject changed to something else.


Userlevel 1

Hi, another vote for the option to change the subject line when you reply.  Some clients send emails with no subject lines, or the subject line really needs to change, but you would rather not start a new email thread.

Thanks, Tim