Replies posted by SJ at PS

4 Replies

A
Anonymous

Document management in Karbon

I agree, @max! One of the best features about Karbon, is they listened to our feedback, but more importantly, they cared to take action on it. We weren’t just another client to Karbon. We were actually heard. That’s all we could ever ask for, because at the end of the day, we want to stay with Karbon, but we have to do what’s best for our company, and we’d expect Karbon to do the same for their company. Sometimes our clients out grow us, and that’s ok. Because not every client is the right client for P.S, and that goes for all businesses, including Karbon. So although we may become an outdated customer for Karbon, just know we fully understand, that with growth comes change. Sometimes that change isn’t right for everyone, but that’s the great part of this world, it’s ok that something isn’t right for everyone as long as we can come together to respect and understand how each business is unique and valuable in their own way. So I thank you for such an enlightening, insightful, and carin

200957
SamG
Sr. Karbon Community Guide
5 months ago
A
Anonymous

Document management in Karbon

@max That makes sense and I understand why a company would develop features that way, to save on time and costs, but it doesn’t mean you charge “Mercedes prices” for “Scooter products”. It is also very convenient that there’s no timeline for when we will actually receive the “Mercedes product”, but we still continue to pay “Mercedes Prices”. This will allow most of the upfront costs of these features to be funded through higher subscriptions while only spending “Scooter money” on features.  I’m not trying to tell you how to run Karbon, but I am trying to make you aware that after the huge disappointment of the DMS feature, and then finding out Karbon is going to make us pay for “connections” on top of the already high costs of our user subscription for “Scooter features”, this is a major pivotal point in our company where we see Karbon is no longer worth the value they have put forth. Karbon has already forced us to move up to a more expensive subscription because Karbon didn’t grandfa

200957
SamG
Sr. Karbon Community Guide
5 months ago
A
Anonymous

Document management in Karbon

@Aaron Kwan Thanks for taking my feedback! and Thanks for the additional information on how the connections are disconnected on completion of work. It still does not make much sense due to the time it takes to “connect a work item to a dropbox folder” they could have just downloaded all the files and moved them to their folders in a faster more efficient manner. Once more, I’m not seeing the value nor the ability to add these features to make our processes more efficient. Instead, at the point this feature is at, it’s actually counterproductive due to the inefficiencies and huge limitations of the feature. I really appreciate it, especially when we so badly want to use these features, but there are still so many pieces missing for both the time feature, and now the DMS, they are useless to us as a company. Then once they can be used, only then can we determine if they are worth the value you put on them. I’m concerned Karbon is going in the wrong direction by adding watered down featur

200957
SamG
Sr. Karbon Community Guide
5 months ago
A
Anonymous

Document management in Karbon

There isn’t an option to have reoccurring work to be automatically connected to their respective folders. So we have to connect each individual work item to a connected folder, every time it repeats?  I also don’t see a way to track “how many connections” are available or taken up. Do we have to find each work item we connected to disconnect it in order to add more connected folders? Once again, just like the time feature, it seems to be premature. At first glance there are so many missing features. When I first heard about this feature coming , I was so excited, but now I see that it is still missing a lot for it to be a feature that we can integrate as a company, but more importantly, one that is worth the price.

200957
SamG
Sr. Karbon Community Guide
5 months ago

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