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Direct debit payments in Australia, delete draft engagements, and email contact search update

Related products: Triage Contacts Billing & Payments Search

Discover the latest enhancements to Billing, Triage, and the QuickBooks Online Accountants integration.

Direct debit payments are available in Australia

Australian customers can now collect payments on invoices using direct debit to lower your transaction fees.

When your clients pay an invoice, they can enter their bank account to pay using direct debit. They can also save payment details to automatically pay for future invoices. You can also request direct debit payment details in advance of work being done using the Request Payment Details feature.

Delete draft engagements

You can now delete draft engagements to keep your recurring work organized.

To delete a draft engagement, go to Billing > Engagements and select the draft engagement you want to delete. Click on the three dot icon to delete and confirm.

Once confirmed, you’ll see work items associated with the draft engagement available to be added to other engagements, or to be billed manually.

If you’re new to recurring billing in Karbon, attend a live training workshop to learn more.

View work and contact on engagements

Two small enhancements are made to help you navigate to work and clients from engagements.

When you view an engagement, go to View Work and you’ll be redirected to the work item itself or the repeat settings of recurring work. If you click on the client name, you’ll be taken directly to the contact’s work tab.

 

QuickBooks Online Accountants (QBOA) payments sync (beta)

This release adds the ability to sync payment data from QBOA to Karbon to ensure accurate records in both systems.

When full or partial payments are recorded against one or multiple invoices in QBOA, the data will automatically sync back to Karbon.

If you’d like to join this early beta program to help shape the future of this integration, register your interest here.

Email contact search enhancement

The last release added additional details like contact type, client ID, and organizations involved in the email contact search results. Now, you’ll also see results ordered by colleague, contact, then emails.

With these improvements, you’ll have full confidence that you’re emailing the right contact.

Previous releases

If you missed an update, you can still see a list of what we released in Karbon. For API releases, see the Karbon Developer Center.

Nice updates Karbon! 👏🏾 love the ability to delete draft engagements, use direct debit and the search enhancements!


I’ve been wanting to start using engagements but was waiting for more flexibility to experiment with them and delete if necessary. Great feature to add, as well as the links to work and contacts!

Eventually I want to have engagements set up for most, if not all of my clients, with automatic payments and no receivables.

I’m very happy to see the QBOA payments sync and am deeply interested in the QBOA syncing.  As a Lacerte user, I can’t have both Lacerte and QBOA syncing, but I know the Karbon team is working on it. 

Thanks, Karbon, for the updates!


The direct debit update is very encouraging! Is there a timeline for the Canadian version of this? (A number of months ago it was promised within 2024; and based on that we have been hoping to implement by the end of year.)