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Question

Delete repeating work...but it comes back?

  • 26 July 2024
  • 1 reply
  • 15 views

We were recently surprised when over 400 new work items appeared on July 1.  Apparently, these were created by repeating work for a template that we no longer use.  The prior administrator set up the Work Item for every client in our database when we first started using Karbon. Ugh.

Our concern is that we can delete these 400 work items, but they are just going to be created again next year. 

So, the first question: do we have to Delete Repeat, then delete the Work Item for each of the 400?  

Second question: if the answer is “yes” to the first question, are there any shortcuts to Delete Repeat and then deleting the work item one at a time?

1 reply

Userlevel 5
Badge +5

Hi @Stephen Roos 

I would recommend reaching out to your Customer Success Manager to see if they can assist on the back end with the removal of both the new work items that were created and the repeating work schedule. You will still likely need to indicate which which repeating schedules need stopped and which work items need removed, but updating this in bulk is faster than doing this one work item at a time. 

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