We have created a work item and input time against the work.
However when we go into unbilled items in the billings - the Work is not appearing.
How do we fix this?
Userlevel 7
+15
- Sr. Karbon Community Guide
- 825 replies
-
22 September 2023
On the Time & Budget tab of the Work item, when you click Fee Settings, does it say Time & Materials? Or Fees - Fixed Fee (and an amount)? Or Non-Billable?
Userlevel 1
It has Fees - Time and Materials
Userlevel 1
When I click the Fee setting - it has the following
Userlevel 7
+15
- Sr. Karbon Community Guide
- 825 replies
-
22 September 2023
These must be two different Work items? One says 600 billed, the other says nil
If you scroll down to the Time Entry Report section, are there time entries that say Unbilled? 🙂
Userlevel 1
They are saying billed. - sorry it has happened on 2 jobs.
Userlevel 7
+15
- Sr. Karbon Community Guide
- 825 replies
-
22 September 2023
That’s why they’re not showing in Unbilled 🙂 The Time Entries have been marked as billed (included on an Invoice or written off on an invoice). You could add another time entry (1 min) to get the Work items to show on Unbilled again, but the Time Entries won’t come back unless you Void the original Invoices
Userlevel 1
Thanks - all fixed
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