Unable to Void Invoice

  • 19 October 2023
  • 2 replies

Userlevel 1

We have exported a invoice from Karbon to Xero. However we would like to amend the invoice and we are trying to void the invoice.

Karbon wont void the invoice and keeps putting up notice that it is unable to void the invoice.

Any advice??

2 replies

@Michael Mazey Sorry to hear you’re having issues with our application. We’ve identified the cause of the issue and it will be fixed by our next release mid November. If you need to urgently void this invoice I’d recommend contacting support, I’ll make sure to sort this out for you promptly.

Where can I find the article that will help me with the exact issue @Michael Mazey has mentioned @samuelg