F.A.Q.

TSheets FAQs

  • 15 July 2020
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Check out some answers to common questions you may have about TSheets, if you are unable to find your answer ask the community

 

Is there a way to remove completed items from job list into TSheets?

You can easily hide jobs directly in TSheets by un-assigning the job in TSheets. Follow these instructions to un-assign jobs. 

 

Is there a way to remove completed items from job list into TSheets?

You can easily hide jobs directly in TSheets by un-assigning the job in TSheets. Follow these instructions to un-assign jobs. 

 

Is there a way to remove completed items from job list into TSheets?  

You can easily hide jobs directly in TSheets by un-assigning the job in TSheets. Follow these instructions to un-assign jobs.

 

I’ve deleted work in Karbon, will it delete in TSheets as well? 

Karbon doesn't delete any job codes from TSheets. If there are work items you have deleted in Karbon, you will need to delete them in TSheets as well. 

 

How can I delete custom fields in Karbon? 

The Karbon integration with TSheets doesn't create or delete custom fields. An administrator of TSheets would need to delete these custom fields in TSheets.

Once this is done, in Karbon, navigate to Settings > Connected Apps > TSheets and click Save and Sync.

 

Why can’t I see the advanced tracking categories I’ve created? 

After creating your advanced tracking categories in TSheets, be sure to Save & Sync in Settings > Connected Apps > TSheets. To ensure these changes are picked up in Karbon.  

 

I created time in Karbon, why hasn’t it carried over to TSheets yet? 

If you’ve created time in Karbon and it hasn’t carried over to TSheets, it’s likely that the work or contact is no longer connected or the code has been deleted in TSheets.. 

To reconnect, navigate to Settings > Connected Apps > TSheets and Save & Sync the connection between TSheets and Karbon. This will resync the connection between the two apps and prompt Karbon to re-check for all TSheets codes

 

Is there a maximum character limit for TSheets codes? 

Yes, TSheets restricts the length of codes to 64 characters. If a work item connected to TSheets is longer than this, the work item's first 52 characters will be used, followed by a string of numbers

 

Why are some contacts not showing up in TSheets?

If you can't see the time tab on a contact or work, it will most likely be because the contact hasn't been sent to TSheets. This is usually caused by the contact type not being one set to link to TSheets. If you want to change this, you can update your TSheets integration settings


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