Hey All -- hoping to solicit some feedback from the group from folks who have someone at their firm in a “project management” type role.
In an ideal world, I would want someone to be the owner of all things Karbon and fill a project management / account management role to augment our client services team.
For those of you who have someone in that role in a dedicated capacity, how do you define their day to day responsibilities? I have a general sense of what it might look like (see below) but for awhile now I have struggled with how to properly articulate the job description. A sample list of the representative responsibilities would be things like:
- Assigning workload / capacity management of team members’ work
- Monitoring and ensuring delivery of client deadlines
- Scheduling / planning new client work
- Oversight of Karbon hygiene (making sure due dates are set appropriately, statuses are being used appropriately, etc.)
We are a team of 20+ and have used Karbon for a few years now. Up until this point, the “project management” responsibilities have been handled by partner level and manager level resources. However, it seems like that is sucking up too much valuable time that could otherwise be spent elsewhere.
If anyone here has someone that handles this at their firm, what are the representative list of responsibilities? How do you define the role? What aspects of it have gone well? What has not gone well?
Thanks in advance!