Question

Issues with merging clients

  • 8 December 2023
  • 1 reply
  • 22 views

Userlevel 7
Badge +13
  • Sr. Community Champion
  • 340 replies

Has anyone else run into the issue where you cannot merge clients because they have a client  request assigned to them?  The contact that would be going away doesn’t have any work associated with that contact so I am not sure why that would be an issue.  I don’t think there will ever be a time where they won’t have a client request section. So I guess this feature is useless to me. ☹️

Has anyone done this successfully?  Do you have a work around for this issue?


1 reply

Userlevel 6
Badge +9

@DianeK we are running into this very same issue with no great workaround. When feasible we’ve re-tagged everything to the correct contact and deleted the one we want to delete. But its not ideal.

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