Issue with $ not showing on time entries added to Work item post-Completed

  • 1 December 2023
  • 5 replies
  • 30 views

Userlevel 7
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  • Sr. Karbon Community Guide
  • 825 replies

Posting to warn others who may be unknowingly experiencing the same issue.. and because I wasn’t able to start a chat with Karbon Support like I usually can 🤔 so have had to email them instead.

We're encountering a bug where time we add to a completed job is being added fine in terms of mins, but is showing 0.00 for dollars 😭 Hard-refresh and incognito aren’t helping.

My colleague first alerted me to the issue and I was able to replicate it below:

Switching from Completed to not completed and back to Completed fixes the $ issue.. but is obviously not something we want to need to do for things to work as they should 😢


5 replies

Userlevel 7
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An important note to add. In my examples I used a Task Type that was not previously included in the summary, so you could easily see that the min was there and $ was missing.

I can also confirm that if the Task Type used is one that is already there, the same issue occurs and the min is added to the total min but 0.00 is added to the total $.

This will also need to be fixed by Karbon as it will not be visible to us 😢

Userlevel 2

Hi Sam

Did you get a response for this issue

Userlevel 7
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Not yet @Nicole Gordon.. probably a Monday morning reply 🤞🏾

Userlevel 7
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Still not fixed as at 9 Jan 2024...

Userlevel 7
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Back again… 8 Feb 2024

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