Question

Issue with Google and Karbon Intergration

  • 1 August 2023
  • 1 reply
  • 21 views

Our firm has recently had an issue with the link between google services (i.e. gmail and google calendar) and our Karbon account. It use to work better and now there is a recurring issue where we have to continually reconnect the account upon almost every sign in.

 

Is this a setting? How can we resolve this?


1 reply

Userlevel 7
Badge +12

@Ryan Eisenberg have you reached out to Karbon support? They may be able to troubleshoot on their end or give some suggestions to try. We’re with Google and I haven’t heard of or experienced that issue recently.

The email is support@karbonhq.com or you can get to the chat in the Help & Feedback menu on the left when you’re in Karbon.

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