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Bookkeeping Work Item Best Practice
Hey everyone - Our firm has been with Karbon for about 2 years and we are retooling some of our processes as well as work items as we’ve grown and we are looking for some insight into some best practices when it comes to our Bookkeeping work items. For the majority of our client base, we do quarterly financials - very rarely do we have monthly calls with monthly financials. We want to have the work done monthly so workflow is more predictable on a monthly basis as currently most work items are just set up for quarterly write up and then a financial statement prep in the same work item with multiple steps. We have thought of three ways to get this done while trying to cause the least confusion. Option 1 - Create a monthly repeating bookkeeping work item that just has reconciliation work and then create a separate repeating work item for quarterly financial statement prep. In the quarterly financial statement prep, the first step would be for the bookkeeper to check off that all 3 months
How do we make our default work status "Planned" rather than Ready to Start? In Automaters I have set a new task status to Planned when created, and have turned off the automator that changes work from Planned to In Progress when it reaches its start date. But new created jobs just start as Ready to Start.
Karbon and Sureprep
question for you Karbon and Sureprep users: sometimes clients will send me an email with information for their tax return. Currently i drag and drop that email into the Sureprep binder. With Karbon, i seem to have lost that ability to easily add the email to a Sureprep binder. I’m wondering if anyone has a way to handle things like this.
CRT click on work
Typically when I crt click on a link it opens the link in a new tab. This is true for every link on the internet. However when I try to do that on the name of a work, I get a pop-up with the job info. How do I stop this from happening so I can open it in a new tab? It’s really interfering with my workflow to not be able to do this and getting this pop-up instead. Thanks!
Help! How many hours is my team budgeted to work?
Can someone explain to me about this “allocated” budget thing? See image below.So for Isabel, she ‘s got 5h assigned in work items assigned to her. ok. But for Haley, what the heck is she budgeted for for the month? There are 61.5 hours of “work items” with her name on them, but what about the tasks in those work items that she doesn’t do? Like if she “owns” the month-end close, but a bookkeeper and reviewer do some of the tasks inside of the close work item, does she still have all of those budget hours assigned to her? Which makes no sense, because she’s not doing those hours. And what is this allocated? Is this additional time assigned to her on top of the 61.5? Maybe it’s say, review hours inside of someone else’s close work item?Shouldn’t there be a straightforward way to see how many hours Haley is budgeted to work for the month?
Karbon not allowing client requests to email addresses with our domain
HI,We have some clients that we do their bookkeeping and we want to send them client requests. However, the email address associated with that client is one with our domain, and Karbon does not allow client requests to be sent to addresses with your own domain.I was wondering if you have the same issue and how you are getting around that. Thank you
Finding a specific workflow
I am trying to add an email from a client to a specific workflow, but when I click on the three dots and hit add to work Karbon only provides suggested workflows. I noticed these workflows are previous work items that I worked on. When I tried to search for the specific work item I had zero luck. My work around was to go to the workflow I wanted to add the email to, that way it was in my most recent, then add to work under suggestions. I feel that going to the work just so it’s in my recent definitely wastes a lot of time. It would be helpful to be able to search any work/client with Karbon. Just to add… Karbon does let me search work/clients but only finds a handful.
Monthly Work Piling Up
How are other firms “cleaning up” their reoccurring work that is waiting on client requests? I have open work items for 9 months (Jan - Sep) that is waiting on statements of some sort from the client. They now have 9 different check-lists open and my dashboard is cluttered. How are you managing open work items?
What scheduling system do you recommend?
What scheduling software do you guys use to set up recurring monthly or quarterly meetings with clients? Is there a good option out there for accounting firms, or any business that has regular client meetings at the same time every month? (or is that just us?) We’ve been using Acuity/Squarespace but don’t like a lot of the functionality. We were looking into switching to Calendly but they don’t have seamless recurring meeting functions.We’ve previously used Google calendar and liked their recurring function so now that they have an Appointment booking function we were going to switch back to that. Since we currently use Google Workspace for many other things, switching back to them makes sense pricing wise, but they don’t have the ability to let clients reschedule their own meetings using the booking page as needed if you set them up manually as recurring events. At least, not that we can tell…(we’re testing it). Now, we’re on the hunt for a good recurring booking scheduler, and we nee
Repeat Preview seems to be missing
Has anyone else noticed that the repeat preview section no longer shows a preview of the repeating name when adding a placeholder to a work naming convention?Previously, I would see the name of the repeating work item in the repeat preview area when I added a placeholder. If it wasn’t what I wanted, I could adjust it before I create the repeat. Now, this area remains blank and I have to create the repeat, look at the item’s name to see if it was what I wanted and if not edit to change the placeholder.Anyone else seeing this issue?
Work in My Week with Reassigned Tasks, but They Aren't
So I have work in My Week that has tasks that will be assigned to me when the automator triggers. But in My Week, it says “All Your Tasks Have Been Reassigned”. I go to the Work and I am still the designated assignee in the automator. Also, my role with that client has not changed.Can anyone help me fix this so I am not tempted to click on that “Move to Done”. Thank you.
Annual repeating jobs showing already despite create work date no until Feb 2023
Hi allProbably user error but, as we work through our 2022 annual accounts jobs I am setting them up as a recurring annual job, all repeating in May 2022, and the Create Work date is 3 months before it starts. The reasoning being 1st February next year we can spend some time planning for when to schedule these jobs in and then move the due dates as appropriate. The problem is. as we have finished the 2022 jobs, I have a heap that have already gone and created themsevles. I can go into those jobs, look at the repeat, it def says starts 1 May, create work 3 months before it starts, create tasks 1 day before it starts, yet there are all these 2023 jobs on our annuals list. So frustrating. I know I could set the filter to try and exclude jobs starting after 1st February 2023 but my question is why are the jobs creating now and ignoring the instructions?
Opportunity: Part-time/flexible Contract work onboarding new Karbon firms
Hey Karbon Community!Joe Carufe here with the Professional Services team. Karbon is looking for contract Karbon Experts with deep knowledge and experience using Karbon to partner with customers on their change management journey and teach them how to build processes in Karbon to optimize their firm’s efficiency. If the below sounds like something you’d be excited about then shoot me an email (firstname.lastname@example.org) and we can have a chat. As a Karbon Expert, you will... Facilitate overview sessions of our customer’s Karbon setup and revise and/or update settings to best suit their needs Lead training utilizing the “See one, Do one, Teach one” method where you will show the client how to build a template in Karbon, guide and instruct the client on how to build one themselves, and ultimately help the client reach the point where they can teach others in their firms to do the same Maintain knowledge of and share best practices with our end users About You Deep knowledge and experience us
Client Verification Details
Just wondering if there are any plans for Karbon to release any updates to manage the new client verification process coming in later this year? i.e. custom fields in details?Also interested in if any Karbon users have discussed how they will manage this within Karbon or do you have plans to manage elsewhere?https://www.tpb.gov.au/enhancing-client-verification-process-tax-practitioners-tax-agents Thank you in advance
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