Hi @Jamie_Carnarvon! Welcome to Karbon!! Do you have the training “work” item assigned to you to work through? Aside from the initial training, Karbon has a wealth of videos on how to get started, creating work, using triage, etc.

Here are some getting started videos: https://help.karbonhq.com/en/collections/102135-getting-started

Let me know if this isn’t helpful, or if you’re looking for something more specific!

Hi @Jamie_Carnarvon  Please reach out to your Client Success Manager.  They are very knowledgeable and can help you address your specific needs.  We love ours.  Also, use the “Help & Feedback” tab in Karbon to search the database for helpful articles and videos.  The Chat feature is also super helpful.

Here’s how to schedule with your CSS:

Here’s how to schedule with your CSS:

 

I dont have that option

Interesting!

Email support@karbonhq.com and they should be able to connect you.