What is the best way to budget time for non-billable work, i.e., provide a time allocation for colleagues that will be doing non-billable work? E.g. are internal management, internal projects, etc.
I know one can reduce their capacity, but that is a bulk setting per colleague. So if the non-billable work is only for one or two months, the capacity across other time periods will be incorrect.
Rather than decreasing total capacity, it will allocate part of that capacity to the non-billable work.
This has the added benefit of ensuring the work shows in dashboards, you can attach notes/emails/tasks etc. to the work, and time can be tracked against the specific non-billable work.
Thanks
So I think this means we will have to use a billable task type, and then set up the work type so that we can exclude those work types from the billing.
I’d suggest reaching out to support to see if they can take a look - what you’re doing looks correct and how I would do it!
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