I am trying to add an email from a client to a specific workflow, but when I click on the three dots and hit add to work Karbon only provides suggested workflows. I noticed these workflows are previous work items that I worked on. When I tried to search for the specific work item I had zero luck. My work around was to go to the workflow I wanted to add the email to, that way it was in my most recent, then add to work under suggestions. I feel that going to the work just so it’s in my recent definitely wastes a lot of time. It would be helpful to be able to search any work/client with Karbon.
Just to add… Karbon does let me search work/clients but only finds a handful.
Best answer by Stephanie GuthrieView original
Update: Jumped on a call with the support team and we found it to be a glitch, so it is currently being reviewed!