The tasks in section ‘Business Activity Statement - Information Request’ did not send. Check the sender’s email account is connected to Karbon.
This request will auto retry. To send now, choose ‘Resend Client Tasks’ from the menu on the Client Request Section.
This is showing up in my triage. Client confirmed they haven't changed the email
Best answer by Rebecca Williams
View original
+12
Confirm who the task was sent from in the task history, and check that account is fully connected to Karbon. If that doesn’t work, reach out to support (support@karbonhq.com) and they can help troubleshoot!
If it was an issue with the client’s email not existing, you would get a standard bounce-back auto reply.
+13
We have this issue and it is always because the email is being sent from the person currently assigned to the work. If that person happens to be our Tax Placeholder, a dummy account, it will fail to send. You have to change the send settings to have it sent from a specific person and not the work assignee.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
