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Email threads in "My Week"

  • 14 November 2022
  • 4 replies
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J
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Hi,

I see that if I put an email into “My Week”, further conversation in the email is not automatically added.

Why is it like this? And Is there a way to get around this and make sure that the thread is being added into “My Week”?

Thank you

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Best answer by Victoria Peters 15 November 2022, 20:49

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max
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I’ve never noticed that further emails are not added to the conversation. I’m curious if anyone else has noticed it. I’ll be watching for it now. 😉

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Victoria Peters
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I have not noticed this either.  I have a test in place now. 

I did look back in Done and I see full email streams there that I had assigned to My Week, I can’t be sure that I did not assign them at the latest email though.  

I will report back on the test, should be getting a response in the next couple of hours.

V

Stay Curious
J
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@max @Victoria Peters I have tested as well and the thread is coming into my week. However one of my emails have not continued into my week. Ive tried seeing if a new email was created or anything like that, but I don’t see any reason it shouldn't come in.

Let me know.

Thank you  

Victoria Peters
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Userlevel 7
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Hi @Joel Breier My test was successful as well.  The only thing I can think of is that somewhere along the way it was removed from My Week, maybe.  

Do you have this on the right panel?

Beyond that I’m out - most likely a support issue if it’s only one email stream…

Sorry, I am not more helpful.

V

Stay Curious

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