Question

Do Karbon work pieces emails expire?

  • 18 January 2024
  • 2 replies
  • 29 views
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Clients have not been able to access checklists after some time. After sending it again then it works. Do these checklists expire and if so after how long?

2 replies

SamG
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Userlevel 7
Badge +15

Our client had an issue yesterday that everytime they completed an item, they were logged out and forced to request a new link to access. I contacted Karbon Support who said it was fixed two hours ago 🙂 hopefully the same for you 🤞🏾

LD7E
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Userlevel 6
Badge +7

@Nikki Young Yes they do. “For security reasons, the Client Request will expire 30 days from when the initial email is sent. If reminder emails are sent, it's extended for 60 days from when the reminder email is sent. Manually resending a Client Request will update the link's expiration date.

https://help.karbonhq.com/en/articles/1524439-overview-of-client-requests

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