Disconnect Email

Actually, what you can do is click on the three dots at the top right of the message in Triage. Then select Low Priority and it won’t appear in your Triage feed. You’ll have to do it for the ones you don’t want but over time it will pretty much solve your problem

Hi @Anna Thomsen,

It shouldn't change your experience to have those emails in Karbon 🙂

If they're emails you don't need at all, unsubscribe or delete them from your Gmail and they should disappear from Karbon I think (only Archived emails stay).

If they're emails you need to run your firm but don't relate to Karbon, they can live in Karbon. They won't get in the way of client emails because those emails will be tagged to Client Contacts or Work timelines.

The idea of Karbon is to manage your inbox in Karbon rather than managing it once in your email provider and once in Karbon (double handling).

Where do you see them that you don't like? Triage?

Just spoke to our rep at Karbon. You can disconnect your email from Karbon but you need to speak with Customer Support to do that.