Client Request New Issue

Question

Greetings, before I contact support I would like to know if anyone else has had this issue pop up recently.

Sent client request and the timeline shows the email being sent to the client,
Client contacts me and indicates the link does not work and cannot reset so I look at the client request task,
Client Request task identified it as Not Sent and it is not marked completed,
Timeline still shows it as sent with no further timelines actions

Then this morning, I scheduled a Client Request (Different Client) for delivery Today. I went and did some other work and went back to the client and noticed the Client Request now said Not Sent rather than Sending to Client Today. I had to go back into the Client Request and complete the send to today again, including the Reminders which now had reverted to the Default gentle rather than the Custom I have setup.

SamG · Answer

@LD7Every strange!Haven’t had that happen. Someone was recently saying they had a issue where there their client saw a blank page when opening the link.. but it sounds like it was a device issue (one was an Apple computer required an update, then worked). If the sending settings are resetting themselves, definitely sounds like a support query 😓