Client has uploaded information to the Karbon Portal. When I go to the Documents Tab and try to download them, it says to check my internet connection. My computer shows that I am connected and I can go to websites. Anyone else having this issue?
Client Portal - unable to download the information
Userlevel 7
+15
- Sr. Karbon Community Guide
- 825 replies
-
30 January 2024
Hi
I’ve not had this issue. A couple of people are reporting client’s having issues accessing the Client Portal or Client Request checklists.
I would suggest contacting support to request help with this 🙂
Are you able to download it from the task itself on the Client Requests section of the Task tab of the Work item?
I hope that helps
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